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Customer 360

Customer 360

Business revolve around their customers. But too often, critical information about your customers is scattered among CRM systems, order management databases and support systems, not to mention marketing spreadsheets and social media profiles. Datamotiv will give you a 360 degree view of your customers by bringing together all structured and unstructured information about your customers, regardless of whether it’s in an IT-managed enterprise system or out on the web.

Key Benefits:
  • Access a unified view of all customer-related activity in one place
  • Analyze customer profiles to predict support requests and to detect upsell opportunities
  • Optimize customer conversion via customer-centric next-best-action marketing
  • Drive customer satisfaction via improved customer service experience
Date

July 14, 2016

Category

Analytics