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Creating a problem about a firm that is financial

Make criticism

The Financial that is australian Complaints (AFCA) independently assists consumers and smaller businesses to help make and fix problems about monetary companies.

Whenever you whine to all of us, we adhere to a criticism solution procedure that supplies complimentary and reasonable outcome. Nevertheless, you should know that we now have specific grievances we can’t see.

Any determinations we create tend to be joining from the firm that is financial the complainant welcomes. Within the full situation of superannuation issues, our very own determinations is joining on both sides, whether or not the end result try approved.

All of our provider was liberated to accessibility. if you would like much more support, there are some other service providers such as for instance area appropriate centers and economic counsellors you can easily speak to.

There is some information that is key learn before making a problem to AFCA.

Click the key below to start out the problem procedure.

History problems

From 1 July 2019 until 30 Summer 2020, Australian buyers and business that is small lodge issues that could normally fall out AFCA’s energy limitations.

With regard to 12-month duration AFCA encourage issues about behavior of economic agencies dating back to to
1 January 2008.

Relevant hyper links

more details

The method we stick to

  • We advice them to resolve the complaint directly with you that you raise your concerns with your financial firm first to allow.
  • You may also whine to all of us online, via mail or by phoning all of us. We are going to request you to incorporate you with many details about their ailment.
  • Added service to help you is additionally offered. You are able to query anyone to work with you by creating a criticism for you.

Whenever we can’t assist