06
Oct
Complaints Process. The FOS has the discretion whether to review your complaint or not outside this time period.
With the highest standards of service, there may be occasions when our service or advice does not meet your expectations although we aim to provide you. This guide is supposed to communicate the procedure we shall follow in the event that you feel the need certainly to grumble. The task happens to be made to meet with the demands associated with the Financial Conduct Authority (FCA) as well as the Financial Ombudsman Service (FOS).
Although we’re going to cope with complaints made verbally, it really is better your grievance is placed written down by e-mail to customers@zipcash.co.uk or in by post with the under target:
Bas Digital Limited Customer Complaints 20th Flooring, Central Tower, Queens Path Central, Central, Hong Kong
We shall give that you written acknowledgement within five business days of getting your issue (whether made verbally or perhaps on paper).
Your concerns are going to be completely examined and a response that is detailedвЂdecision letter’) released within eight months of getting your issue.
Should you’ve got any issues for the time being you need to contact the consumer solutions division utilizing this current email address customers@zipcash.co.uk
Into the not likely occasion that no reaction is supplied by us inside the eight-week duration you may be eligible to refer your issue to your Financial Ombudsman provider.
You have the option to refer the matter to the Financial Ombudsman Service at if you remain dissatisfied following our final decision letter:
The Financial Ombudsman Provider
In the event that matter will be introduced to your Ombudsman you need to do this at the earliest opportunity after our last reaction and undoubtedly within 6 months.
Please be aware
Representative 97% APR
Representative instance: Borrow ВЈ1000 for a couple of years. Yearly rate of interest 70% (fixed). 24 equal instalments of ВЈ77.48. Total add up to repay ВЈ1,859.52.